Refunds and Returns
Returns Under the distant selling regulations you have 7 days from receipt of order to cancel. Please return the unopened item with receipt to the surgery to receive a full refund.
Hills Science Plan and Royal Canin have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the food will need to be returned to the surgery by the customer for a refund to be awarded. Any food found to have an expiry date within 1 month of the collection date will be replaced free of charge.
Otherwise, we cannot accept any returns of food, drugs, supplements, chews, snacks or other consumable products. We will accept returns of leads, collars, bowls and other non-consumable accessories providing they are returned in the state in which they were sold with their packaging completely intact.